Scheduled Arrival and Appointment Punctuality

To enhance your overall experience, we kindly request clients to arrive 10 minutes ahead of their scheduled appointments. This allows ample time for check-in, restroom use, and selection from our extensive array of available colours. As a gesture of consideration for all our clients, we strictly adhere to a punctual appointment schedule. Please note that tardy arrivals may result in the forfeiture of the appointment, and any delayed treatments will be appropriately abbreviated to accommodate the next scheduled client.

Cancellation Policy

At NAIL LAND, we enforce a 24-hour cancellation policy for all appointments, regardless of booking method. Cancellations or rescheduling are accommodated with at least 24 hours' notice. Failure to notify within this timeframe results in a 100% cancellation fee and loss of the appointment. No refunds for cancelled or rescheduled bookings. Appointments made with less than 24 hours' notice are non-down gradable, and the full value is payable.

Clients arriving more than ten minutes late risk losing their appointment and incurring the full charge. Late arrivals may lead to an incomplete treatment, with the client still charged the agreed-upon full value.

Repeated no-shows and cancellations may impact future appointments.

Group Booking Policy

For groups of 3 or more, a 50% deposit or £15 per treatment is required. Changes or cancellations to the booking must be made at least 48 hours in advance, and deposits are calculated based on each individual treatment.

Minors and Students Policy

For individuals under 18 years old, parental consent is required through a signed consent form for any treatments.

While we welcome all students, our discounts are applicable exclusively to students under the age of 23, as individuals beyond this age range are presumed to have established careers and employment.

Consents Forms

Clients are required to complete a consent form every six months, as mandated by our insurance company. This practice is essential for your safety.

Treatment Bundles

Payment for all treatments within a bundle is due in full at the time of purchase. Treatment bundles are non-refundable and non-transferable between accounts. Redemption of all treatments within a bundle must occur within 6 months of the purchase date; any unused treatments after this period will be forfeited. Expired treatment bundles will not be extended.

Gift Vouchers

Gift vouchers are valid for 3 months. Nail Land assumes no responsibility for lost, stolen, or damaged vouchers. Gift vouchers are non-exchangeable for cash or other vouchers. While no change will be given, any remaining balance will remain on the voucher until its expiry date.

Lost Property

Clients are advised to take care of their belongings while at NAIL LAND, as we cannot assume responsibility for any lost or damaged items.

Privacy

Your privacy is of utmost importance to us, and we are dedicated to upholding the confidentiality of any personal information collected. We do not share your personal information with third-party organizations and adhere to the principles of UK data protection legislation.

Refund Policy

All purchases are final, and exchanges or refunds are not possible.

Promotions

Throughout the year, various promotional offers may be available, subject to date and time restrictions. Offers cannot be combined, and NAIL LAND reserves the right to cancel promotions at any time.

The Right to Refuse Treatment

We reserve the right to refuse treatment. Disrespect and rudeness toward NAIL LAND staff will not be tolerated. We also retain the right to amend Terms and Conditions as deemed necessary.